Refund Policy

Optional support payments

Support payments do not unlock app features, ranks, medals, beta access, content or any other digital benefit. Because a contribution supports Dark Horse as soon as it is processed, support payments are generally final unless this policy or applicable law provides otherwise.

Duplicate or mistaken payments

If you made a duplicate payment, entered the wrong amount or believe a payment was made by mistake, email hello@darkhorseapp.com.au within 30 days of payment. Include the payment email, payment date and amount so we can find the transaction. We will review the request fairly and may ask for additional information needed to confirm it.

How refunds are paid

Approved refunds are returned through Stripe to the original payment method. Banks and payment providers control how long the funds take to appear after a refund is issued. We will confirm when the refund has been submitted.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or guarantees that cannot lawfully be excluded, including rights under the Australian Consumer Law. Those rights apply in addition to this policy.

Contact

For a payment or refund concern, email hello@darkhorseapp.com.au.

Postal address: Dark Horse App, PO Box 1085, Canning Vale DC WA 6970, Australia.